Digital Experience

A digital experience is an interaction between a person and an organization, either B2B or B2C, made possible via digital technologies.

A digital experience is an interaction between a user (customer, partner or employee) and an organization that is possible only because of digital technologies.

Digital experiences are that portion of technology that allows companies to go beyond digitizing paper processes to create services that are possible only because of the internet and other modern technologies.

They have two key components: they use digital technologies, and they provide some kind of interaction between a single user and an organization, usually a company. Mobile apps, websites, and smart devices all provide digital experiences to the customers, partners or employees that are using them to interact with companies.

Digital Experience vs
Digital Customer Experience

Digital experience is a broad category that encompasses the many digital channels that businesses need to manage today. However, the digital experience is not the same thing as digital customer experience. Digital experiences are single interactions, whereas digital customer experience is the sum of all digital interactions that a person has with an organization.

When businesses are speaking about digital customer experience, they’re usually also making an effort to put themselves into the shoes of the customer, and trying to understand the impact and importance of digital channels from that viewpoint

When companies discuss improving digital customer experience, they are concerned with improving user interface, mobile responsiveness and design, communication methods, delivering real time data, etc. across all interactions, rather than individual touchpoints.

Digital Experience - Casestudy

Qiddiya Investment Company SharePoint
Intranet Portal Project

Technologies

Technologies We Used in Digital Experience

Knowledge Base

How it Works

Digital experiences are that portion of technology that allows companies to go beyond digitizing paper processes in order to create services that are possible only because of the internet and other modern technologies.

A digital experience is an interaction between a user (customer, partner or employee) and an organization that is possible only because of digital technologies.